Last updated: October 2026

I want you to be happy with your purchase from Sheree Clayden Art. Every artwork and product is carefully checked before it is sent, but if something isn’t right with your order, please get in touch.

Change of Mind

Please choose carefully, as returns, exchanges or refunds are not offered simply because you change your mind.

This does not affect any rights you may have under Australian Consumer Law.

Original Artworks

Original artworks are unique, one-of-a-kind pieces and cannot be returned or exchanged for change of mind.

Every effort is made to photograph and describe each artwork accurately. Colours may appear slightly different depending on your screen, monitor or device, and variations in texture, colour and finish are part of the nature of an original, handmade artwork.

Prints, Cards, Calendars & Other Products

Returns or exchanges are not offered for change of mind.

If your order arrives damaged, faulty, incorrect or significantly different from its description, please contact me so I can arrange an appropriate solution.

Digital Downloads

Due to the nature of digital products, returns, exchanges or refunds are not available for change of mind once a digital file has been supplied or downloaded.

Digital files are carefully prepared and described before sale. If you experience a problem with a file or believe the product is faulty or significantly different from its description, please contact me.

Your rights under Australian Consumer Law continue to apply.

Commissioned Artwork

Commissioned artworks are created specifically for you and cannot be returned or refunded simply because you change your mind.

Deposits, cancellations, changes and other matters relating to commissioned artwork are covered by the Commission Terms or Commission Agreement provided when your commission is booked.

Damaged, Faulty or Incorrect Orders

Every artwork is carefully packaged to help protect it during transit and ensure it arrives safely.

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible.

To help me resolve the issue, please provide:

• your name and order number

• a brief description of the problem

• photographs clearly showing the artwork or product

• photographs of the packaging if the item was damaged during delivery.

For damage during delivery, please contact me within 48 hours where possible and keep all original packaging while the matter is investigated.

The 48-hour request helps me raise a claim promptly with the delivery provider and does not limit any rights you may have under Australian Consumer Law.

Depending on the nature of the problem and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.

Return Shipping

If an item needs to be returned because it is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, please contact me before returning it so appropriate return arrangements can be made.

Where required under Australian Consumer Law, Sheree Clayden Art will cover or reimburse reasonable return shipping costs.

Please do not return an artwork or product without contacting me first.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under Australian Consumer Law.

Contact

If there is a problem with your order or you have a question about a return or refund, please contact Sheree Clayden Art using the contact form or contact details provided on this website.