Last updated: October 2026

Every order from Sheree Clayden Art is carefully prepared and packaged to help ensure it reaches you safely.

Processing Times

Processing times vary depending on the item ordered.

Original artworks that are ready for sale are generally dispatched within 3–5 business days of purchase, allowing time for the artwork to be carefully prepared and packaged for delivery.

Cards and other products may have different processing times depending on availability and production requirements. Any different processing time will be provided on the relevant product page where applicable.

Commissioned artworks have their own estimated completion timeframe, which will be discussed and agreed with you as part of the commission process.

Shipping Within Australia

Orders within Australia will generally be sent via Australia Post with tracking.

Depending on the size, value, framing or delivery requirements of an artwork, another courier or specialist art delivery service may be used where this provides a safer or more appropriate delivery option.

Shipping costs will be displayed at checkout or advised before purchase where a separate shipping quote is required.

Large, framed, fragile or particularly valuable original artworks may require specialised delivery or a separate shipping quote. If this applies to your purchase, I will be in touch to arrange the most appropriate delivery option.

Local Delivery

Local delivery may be available for selected original artworks within eligible areas of the Wollongong region. Where available, this option will be shown at checkout based on the delivery address provided.

Any applicable delivery details will be confirmed after your order is placed.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been lodged with the delivery provider.

Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, please contact me as soon as possible. I will do my best to update the address before dispatch, but changes may not be possible once an order has been sent.

Additional delivery costs resulting from an incorrect or incomplete address supplied at checkout may be the responsibility of the customer where permitted by law.

Delivery Times

Delivery times are estimates and may vary depending on your location, the delivery provider and circumstances outside the reasonable control of Sheree Clayden Art.

Carrier delays, weather events, peak delivery periods and other unforeseen circumstances may occasionally affect delivery times.

If you are purchasing an artwork or product for a particular date or occasion, please allow plenty of time for processing and delivery.

Packaging

Every order is packaged with care to help protect it during transit.

Packaging methods may vary depending on the product, size, medium, framing and destination. Larger, framed or particularly valuable artworks may require specialised packaging or delivery arrangements.

Damaged Deliveries

If your order arrives damaged, please contact me as soon as possible.

Please keep the artwork or product and all original packaging and provide:

• your name and order number

• photographs clearly showing the damage

• photographs of the packaging

• photographs of the shipping label where relevant.

Where possible, please contact me within 48 hours of delivery if damage has occurred during transit. This helps me raise the issue promptly with the delivery provider.

The 48-hour request does not limit any rights or remedies you may have under Australian Consumer Law.

Please do not dispose of damaged artwork, products or packaging until I have confirmed that they are no longer required for the delivery investigation.

Lost or Missing Deliveries

If your tracking information indicates a problem or your order has not arrived within a reasonable period after its expected delivery date, please contact me so I can investigate the delivery with the carrier.

International Shipping

International shipping may be available for selected artworks and products.

If international shipping is not available through checkout, please contact me before purchasing to discuss delivery options and obtain a shipping quote.

International customers are responsible for any customs duties, import taxes, fees or other charges imposed by the destination country unless otherwise stated.

International delivery times may vary and can be affected by customs processing and local delivery services.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Contact

If you have a question about shipping or delivery, or there is a problem with an existing order, please contact Sheree Clayden Art using the contact form or contact details provided on this website.